Monark Academy

Knowledge is the best investment tfor your business.

Notre mission est simple : aider les entrepreneurs à faire grandir leur entreprise en gardant le maximum d'argent là où il a le plus de valeur, dans leur entreprise. L'Académie Monark rend notre expertise accessible à tous : guides, outils, formations et conseils pratiques pour mieux comprendre vos solutions de paiement, prendre des décisions éclairées et croître en toute confiance.

Estimate my savings → View the guides

Downloads

Our guides—free and jargon-free.

What we explain to every merchant we meet—now just a click away.

Guide · PDF

Your processing fees, made simple.

The quick guide to understanding your statement, calculating your effective rate, and paying the right price.

Download the PDF

Formation · PDF

Understanding interchange

Where your money actually goes with each transaction: the basics, Visa/Mastercard fee schedules, and two numerical examples.

Download the PDF

Reference guide · PDF

Fees to watch out for

Spot at a glance the charges on your statements that warrant questioning, using normal thresholds and red flags.

Download the PDF

Guide · PDF

Chargebacks, made simple

Avoid disputes and fraudulent transactions with 5 key best practices and the most common reason codes.

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User Guide · PDF

Virtual terminal Nuvei

Manually process card transactions (MOTO): sales, pre-authorizations, refunds, and surcharges.

Download the PDF

User Guide · PDF

PandaPay.live Dashboard

Track your batches, transactions, and authorizations in real time, and download your monthly statements (EN/FR).

Download the PDF

Terminal guide · PDF

SurfaGest integrated terminals

Everything you need to make the most of your integrated SurfaGest terminals on a daily basis: configuration, transactions, and best practices.

Download the PDF

Terminal guide · PDF

Verifone terminals

User guide for your Verifone terminals: setup, routine operations, and quick troubleshooting.

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Terminal guide · PDF

PAX terminal

Getting started with your PAX terminal: sales, refunds, batches, and essential settings—step by step.

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Integration Guide · PDF

PAX – Manisoft Integration

Connect your PAX terminal to Manisoft: configuration, pairing, and verification for seamless integration.

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Integration Guide · PDF

Verifone Integration – Endorphine

Connect your Verifone terminal to Endorphine: configuration, pairing, and testing for a smooth setup.

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The webinar

Where does your money really go?

FreeNo sale18 minutes

A short webinar where we pop the hood on the payments industry.

Interchange fees: where your money goes with every transaction
What to look for on your statement, with concrete examples
Doing your homework: research to conduct before choosing your payment provider
And why it’s worth getting to know Monark

We don’t just want to be your payment solutions provider. We want to become a resource you can rely on to grow your business.

Your questions

Clear answers, right away.

How do I know if I'm paying too much?

The only way to find out is to analyze your statements. We compare what you currently pay, explain each fee, and let you know if there is genuine potential for savings. If your fees are already competitive, we will tell you so with complete transparency.

Am I required to switch suppliers if I have my costs analyzed?

No. Our analysis is completely free and without obligation. Our primary goal is to help you understand your costs so that you can make an informed decision.

Which businesses can benefit from an analysis?

Whether you are a retailer, restaurant, hotel, outfitter, ZEC, construction contractor, online business, or service company, an analysis can help you better understand your costs and identify opportunities for savings.

How much can I actually save?

Every business is different. Some merchants save a few hundred dollars a year, while others save several thousand—or even tens of thousands—of dollars. It all depends on your volume, the types of cards you accept, and your current agreement.

Why choose Monark over another supplier?

Because we believe our role goes far beyond payment terminals. We take the time to explain your statements, support you, answer your questions, and ensure you keep as much money as possible in your business.

Do you offer post-installation support?

Yes. Our team supports you before, during, and after your setup. We remain available to answer your questions and assist you with your terminals, payment platforms, and evolving needs.

Economic analysis

Ready to see your real numbers?

Book a no-pressure, jargon-free savings analysis. We’ll go through your statement with you in detail.

Book my savings analysis →

"Together, let's build a world where money serves people."